Please check your shoes for proper fit by walking on a clean, dry surface. Used, soiled, altered or custom merchandise cannot be returned or exchanged.

Refunds are made to the credit card used. Shipping charges are not refundable.

If you need to Return or Exchange an item you can find here a Printable Return / Exchange Form, or feel free to bring the Return or Exchange into one of the InStep Stores and we would behappy to help you in person!

Buy with confidence. A one time price adjustment on regular priced merchandise can be made within 14 days of the original purchase should the item be marked down.

Privacy Policy Statement
This is the web site of InStep the Birkenstock Store.

Our postal address is:
P.O. Box 202950
Austin, TX 78720

Please DO NOT ship Exchanges or Returns to the PO Box.  If you Need to ship us an Exchange or Return, please use the above link to the Printable Return / Exchange Form.

We can be reached via e-mail at or you can reach us by telephone at 1-512-476-5110.

For each visitor to our Web page, our Web server automatically recognizes the consumer's IP address.

We collect the e-mail addresses of those who sign up for our mailing list, those who post messages to our bulletin board, those who communicate with us via e-mail, those who make postings to our chat areas and from information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Web page, to notify consumers about updates to our Web site, to notify consumers about sales and special events and to notify consumer's when Rewards Credits are available. We will not ever share, lease or sell your personal information or e-mail address.

With respect to cookies: We use cookies to record individual session information, such as items that consumers add to their shopping cart.

If you do not want to receive e-mail from InStep in the future, please let us know by following the remove me link from the bottom of an e-mail you have received, by sending us e-mail at the above address, or by writing to us at the above address.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services, upcoming events or information about Rewards Credits. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, or writing to us at the above address. InStep will never share, lease, sell your postal address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with questions about or information regarding orders they have placed on-line or to let you know that Rewards Credits are available. InStep will never share, lease, sell your phone number.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer purchasing data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.